FAQ

To see a complete list of the countries we do not ship to, please view our Shipping information here. If you have any questions, please contact us at support@lilash.com.

We offer a 90-day money-back guarantee. Simply contact us by email at support@lilash.com, and we will issue you a return authorization and refund your money once we receive your package. Please note, customers are responsible for the return shipping cost and we can only accept returns from purchases made on LiLash.com.

Your order form should link directly to UPS shipping. If not, you can visit www.ups.com to track your order with the shipment number included in your order confirmation email. You will receive an order confirmation from LiLash.com and a shipment notification from UPS. If you cannot find your tracking number, please contact us HERE.

If you're having trouble logging in to your account from your mobile device, please try accessing your account from a desktop computer. If the issue continues, please contact us HERE and we'll help you gain access.

International orders typically arrive within 4-6 weeks, but customs inspections may cause unforeseeable delays when entering another country.

If your credit card was declined, it's a good idea to contact your credit card company first. Since we are a U.S.-based company, some credit card companies may decline the international charge unless it's been authorized by the credit card holder. Contact them to ensure they are not declining the payment on their end. If the problem still occurs, please contact us HERE.

You may be subject to import duties and taxes that are levied once a shipment reaches the destination country and Cosmetic Alchemy cannot be held liable for any additional charges you may incur. Additional charges for Customs clearance are the customer's responsibility. Cosmetic Alchemy has no control over these charges and cannot predict what they may be.

Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. Therefore when ordering from Cosmetic Alchemy, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.

If you're a spa, salon or stockist and you're interested in selling LiLash, please fill out the LiLash Pros Application form on our LiLash Pros Application Page.

Yes! LiLash is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers. We stand by our serum with a complete 90-day satisfaction guarantee.

Pick a place to keep your LiLash on your vanity to create a daily habit as part of your beauty routine. LiLash should be applied once daily to clean, dry skin in the morning or at night before bed. Remove the applicator from the tube and carefully wipe any excess serum on the inside of the tube. Apply the product along the lash line of your upper eyelid, similar to the application of liquid eyeliner. Do not apply to your lower eyelashes. Wait three minutes before using any cosmetics on your eyes. Please review the application instructions included with your LiLash tube before beginning your treatment.

Your lashes will begin to wake up around 6 weeks and reach full bloom in 60-90 days, with ultimate results in 12 weeks.

LiLash is a 3-month (2 ML) or a 6-month (4 ML) treatment cycle depending on the size purchased. With proper application, a tube of LiLash 2 ML will last 3 months. One tube of LiLash 4 ML will last six months.

LiLash is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyelashes will eventually return to their length before use. A 1-2 week break is recommended between treatments to allow your hair follicles to rest.

While sensitivity is rare, there is a 'phase in' period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash however, most sensitivity is found only with initial use. Also, be sure that as you remove the applicator from the tube to carefully wipe any excess serum on the inside of the tube. Often, sensitivities occur with the use of too much product per application. If irritation occurs, we recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product.

Yes! LiLash is the perfect complement to your lash extensions. LiLash fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using LiLash alone.

It is recommended that you only apply LiLash to your upper eyelid. When applied correctly, LiLash will gently travel to the lower lashes when you blink.

LiLash is specifically formulated for eyelashes. LiBrow, our complimentary serum, works best to enhance your brows. LiBrow conditions and fortifies hair follicles for thicker, darker, healthier-looking eyebrows.

No. LiLash has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

No. Many people turn to LiLash and LiBrow to help restore their lashes and brows after their treatment is finished. We recommend using LiLash after the completion of all chemotherapy.

NO! At LiLash Beauty we are committed to the highest ethical standards. Our products are proudly cruelty-free. We do not conduct any vivo testing on animals whatsoever.

No. LiLash is formulated to be paraben free.

Yes. The ingredients of LiLash are not animal products or derivative of animal products.

The ingredients in LiLash are as follows: Water/Agua/Eau, Glycerin, Hydroxyethylcellulose, Prunus Amygdalus (Sweet Almond) Extract, Hydrolyzed Lupine Protein, Panthenol, Dehydrolatanoprost, Silica, Chlorphenesin, Caprylyl Glycol, Phenoxyethanol, Citric Acid.

After your product is open, it will last 9 months with no degeneration of impact. If your product is unopened, it will last 3 years. The active ingredient will not be effective after 3 years.

Yes! LiBrow is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive skin. We stand by our serum with a complete 90-day satisfaction guarantee.

Apply LiBrow to the skin under the arch of your eyebrow and directly onto sparse or patchy areas. Please review the application instructions included with your tube before use.

We do not recommend using LiBrow on your eyelashes. LiBrow was specifically created to enhance eyebrow hairs. The potent formula works with the skin and hair in the brow area and would be too intense for the delicate and sensitive tissue on the eyelid.

The LiBrow patented brow tint contains natural botanicals that gently darken your brows by enhancing the pigment of your natural hair color. Expect your brows to be tinted one to two shades darker for beautifully enhanced definition.

LiBrow is a 3-month (3 mL) or 6-month (6 mL) treatment depending on the size purchased.

LiBrow is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyebrows will follow their normal growth cycle and eventually return to their length and color before use.

No. LiBrow has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

No. Many people turn to LiLash and LiBrow to help restore their lashes and brows after their treatment is finished. We recommend using LiBrow after the completion of all chemotherapy.

We NEVER test on animals.

No. LiBrow is formulated to be paraben free.

Yes. The ingredients of LiBrow are not animal products or derivative of animal products.

After your product is open, it will last 9 months, with no degeneration of impact. If your product is unopened, it will last 3 years. Please do not use your product after 3 years. The active ingredient will not be effective, after 3 years.

The ingredients in LiBrow are as follows: Water/Aqúa/Eau, Hydroxyethylcellulose, PEG-40 Hydrogenated Castor Oil, Glycerin, Krameria Triandra Root Extract, Sarothamnus Scorparius Extract, Juglans Regia (walnut) Shell Extract, Prunus Amygdalus Dulcis (sweet almond) Fruit Extract, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1, Panthenol, Dehydrolatanoprost, Saccharomyces/Copper Ferment, Saccharomyces/Manganese Ferment, Saccharomyces/Zinc Ferment, PPG-26-Buteth-26, Chlorphenesin, Silica, Caprylyl Glycol.